Refund policy

Refund & Return Policy

We want our customers to feel confident when purchasing from us. As we specialise in brand-new factory-second appliances, our refund and return policy is designed to be fair, clear, and stress-free, while complying with Australian Consumer Law.

Change of Mind

We kindly ask customers to choose carefully.

Due to the nature of factory-second appliances, we do not offer refunds or returns for change of mind, incorrect selection, or if the appliance is no longer required after purchase.

Factory-Second Appliances

All appliances sold by us are brand-new factory seconds. This means they may have minor cosmetic marks, dents, scratches, or packaging damage that do not affect performance or functionality.

These cosmetic characteristics are not considered faults and are not eligible for return or refund.

Faults, Damages & Warranty

All appliances come with a 3 to 6 months warranty for your peace of mind.

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • A mechanical or electrical fault occurs

  • You receive the wrong item

If a fault occurs under normal household use during the warranty period, we will:

  • Inspect the appliance

  • Repair the issue where possible

  • Replace the appliance or provide a refund if repair is not possible

This process is handled in accordance with Australian Consumer Law.

📧 Contact us at: budgethomeappliances.nsw@gmail.com
📞 Phone: 0447 054 490

Returns & Care Requirements

To ensure smooth and fair support:

  • Please notify us as soon as a fault is noticed

  • Appliances must not be altered, modified, or repaired by third parties

  • The warranty does not cover:

    • Misuse or neglect

    • Incorrect installation

    • Power or water supply issues

    • Accidental or physical damage

    • Commercial or abnormal usage

Items sent back without prior approval will not be accepted.

Installation

We recommend professional installation where required.

Issues arising from incorrect installation, plumbing, electrical connections, or failure to follow manufacturer guidelines are not covered under warranty.

Exchanges

Where applicable, and subject to inspection, exchanges may be offered for faulty items. Availability depends on stock.

Non-Returnable Items

We do not accept returns for:

  • Change of mind purchases

  • Cosmetic imperfections disclosed at sale

  • Sale or clearance items

  • Gift cards

Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

If a product has a major fault, you are entitled to a replacement or refund. If the fault is minor, we will repair the item within a reasonable time.

We are always happy to discuss any concerns and work toward a fair and reasonable solution.